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IT Support Specialist - Classroom

IT Support Specialist - Classroom

We’re a stable, fast-growing company with amazing opportunities to start and grow your career. We offer a diverse selection of instructor-led trainings online and in-person for our clients to choose from. Our products are leading the information security training industry with customers including the federal government, military and Fortune 500 companies. Delivering award-winning trainings to the CIA, FBI, NSA, Amazon, Honeywell, Microsoft, ebay, Cisco, Intel, and more, we are leading experts in the field of information security certification training.  

As a mid-market company, we’re not interested in office politics or the endless trials of corporate hierarchies and bureaucracy. We’re interested in getting things done. Our management teams are open to your suggestions and make sound decisions on helping us grow. It’s evident in the 450% growth we’ve seen over the past 4 years.   

Your role:

InfoSec Institute is hiring a full-time Classroom Set-Up and Help Desk Technician in a fast-paced highly autonomous environment. Our ideal candidate is efficient, pays close attention to detail, is technically adept, has a customer service mindset and has some experience with computer hardware and Operating Systems.

The primary role is to set up machines/classrooms for training solutions each week and to provide technical support to our students and instructors on a daily basis.  This is a highly flexible position with modified  Monday through Friday schedules combined with regularly evening and weekend activities; all based on weekly class support requirements.  

Your responsibilities:

  • Classroom Technical Set-Up:   Image and set up classroom machines for our classes run out of our Northern Virginia/DC/Maryland training location(s).
  • Install, configure, and troubleshoot classroom workstations for a large variety of networking and information security classes.
  • Troubleshoot and resolve basic network and problems.
  • Escalate problems to be resolved by senior IT Staff, when needed.
  • Live Online Helpdesk support for our customers attending classes remotely.
  • Instructor support during classes.
  • Pre-class technical support to sales and customers

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. 

Essential Duties:

Strong work ethic and desire to help students/customers

Strong troubleshooting skills

  • 2 to 3 years equivalent experience.
  • Strong work ethic and desire to help students/customers
  • Strong troubleshooting skills
  • Ability to work in a largely remote/dispersed business ecosystem
  • Strong Computer user skills with a basic understanding of networking preferred.
  • Team player and Customer Service oriented attitude.
  • Able to work independently without direct supervision
  • Quick study with the ability to learn and apply new information, think on your feet, problem-solve and communicate professionally in a highly technical environment
  • Dependable transportation with the ability to work multiple locations in the Dulles area when required
  • Excellent verbal and written communications skills
  • Associate’s degree required. Bachelor’s degree preferred.

Physical Requirements:

Must be able to lift up to 25 pounds.

Why you should join us at InfoSec Institute

  • We promote from within! As a growing company, there are many opportunities to move up.
  • Casual but hard working office environment, focused on client success and growth and not endless meetings, action less report generation, and petty office politics.
  • Flexible schedule
  • Health benefits (medical, dental, vision, and life insurance)
  • Paid sick, vacation and holiday time

 

About InfoSec Institute

InfoSec Institute was founded in 1998 by an expert team of information security instructors. Their goal was to build a business by offering the best possible training experience for students. We felt that by providing the best possible hands on training, the most practical for today’s demanding workplace requirements, that the business would grow by leaps and bounds. This original assumption proved true. InfoSec Institute has trained over 15,000 individuals. Unlike other training companies that have been founded by non-technical business persons, InfoSec Institute deeply understands the needs of today’s IT professionals and is best positioned to offer world class training.

 

How to apply

If this sounds like the opportunity you’ve been looking for, you can apply right now! A real human being, me - Lorelei, will review your application and get back to you if you’re a good fit. If you’re unsure or have questions, feel free to reach out to me directly at lorelei.kuhn@infosecinstitute.com. I look forward to speaking with you soon!

 

InfoSec Institute is an equal opportunity employer.

 

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