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Senior Customer Success Manager (SaaS)

Senior Customer Success Manager

We’re a stable, fast-growing company with amazing opportunities to start and grow your career. We offer a diverse selection of instructor-led trainings online and in-person for our clients to choose from. Our products are leading the information security training industry with customers including the federal government, military and Fortune 500 companies. Delivering award-winning trainings to the CIA, FBI, NSA, Sandia National Labs, Microsoft, JP Morgan-Chase, Amgen, Intel and more, we are leading experts in the field of information security certification training.

We’re not interested in office politics or the endless trials of corporate hierarchies and bureaucracy. We’re interested in getting things done. Our management teams are open to your suggestions and make sound decisions on helping us grow. It’s evident in the 450% growth we’ve seen over the past 4 years.  


Your role:

The Senior Customer Success Manager plays a critical role in the sales process for our SecurityIQ software. You’ll be working with our clients throughout the implementation process and be their primary point of contact. You have strong technical understanding that will allow you to work with some of our larger clients to ensure success for their security awareness program strategy. You’re a troubleshooter and a liaison between our clients and our sales and product teams. You have technical knowledge that enables you to understand data flows, the scope of feature requests, and how to be a trusted advisor to our clients.

You’re a motivated individual contributor and a team player who works with our account executives and support team to best serve the client. You understand that securing renewal dollars is vital to a SaaS based business and you’re always looking for opportunities to grow our accounts by offering up-sells and cross-selling our other services.

Your qualifications:

  • 3-5 years’ experience of account management or customer success in a technical environment
  • A track record for hitting sales targets
  • Hands-on solutions experience with technical products
  • Extremely organized and friendly with excellent follow-up
  • Self-motivated with great time management skills
  • Strong teamwork background and experience using team sales techniques
  • Quick study with the ability to learn and apply new information, think on your feet, and problem-solve
  • Associate’s or Bachelor’s degree

How to apply

If this sounds like the opportunity you’ve been looking for, apply right now! A real human being, me - Lorelei, will review your application and get back to you if you’re a good fit. If you’re unsure or have questions, feel free to reach out to me directly at I look forward to speaking with you soon!

About InfoSec Institute

InfoSec Institute was founded in 1998 by an expert team of information security instructors. Their goal was to build a business by offering the best possible training experience for students. We felt that by providing the best possible hands on training, the most practical for today’s demanding workplace requirements, that the business would grow by leaps and bounds. This original assumption proved true. InfoSec Institute has trained over 15,000 individuals. Unlike other training companies that have been founded by non-technical business persons, InfoSec Institute deeply understands the needs of today’s IT professionals and is best positioned to offer world class training.


InfoSec Institute is an equal opportunity employer.

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